Reference

rajacuan Privacy Policy for Your Account

Our Privacy Policy shows what data we collect when you open an account, use DANA or QRIS, and move from login into the lobby.

Account dataWallet recordsDevice activityPolicy requests
rajacuan rajacuan Privacy Policy for Your Account
POLICY HELP ROUTES

Privacy Help For Wallet Status Questions

A clear contact path matters when you want to ask what we hold or correct an account detail. Use the account help route beside the cashier path, include your account identifier and payment reference, and we can trace the relevant record without asking you to send a wallet PIN. Bandung and other Indonesian locations use the same policy request path where local law permits.

Team online

Account access request

Ask us to confirm the account data linked to your phone verification step. We will use the account details you provide to locate the correct record.

Wallet record query

For DANA, OVO, GoPay or QRIS questions, include the transaction reference and status shown in your account so our support path can check the matching entry.

Correction request

If your contact or account detail is wrong, send the requested change through account help. We may ask for a verification step before updating the record.

SECURITY BY DESIGN

Account Security From Login To Retention

We handle Privacy Policy requests with the same account controls used at sign-in. Your phone verification connects a request to the right account, while device and session records…

Data collection

We collect the account, phone verification, payment reference and device details needed to provide account access, answer wallet questions and…

Cookie use

Cookies help keep your signed-in session and remember selected settings across the mobile path.

Login protection

A phone verification step is required before account access. Device and session signals help us investigate unusual sign-ins without exposing…

Payment matching

We match DANA, OVO, GoPay, QRIS, bank transfer and virtual account references to the account record involved.

Retention period

We retain records for account operation, dispute handling and legal obligations, then delete or restrict them when the relevant need…

Your request

Contact us through account help to ask for access, correction or clarification.

Privacy Policy Questions Before Account Access

These Privacy Policy answers address the questions we hear before an account is opened or a wallet record needs checking. They cover collection, cookies, verification, correction and local access conditions, so you can decide what to share before using the rajacuan account path.

It covers account details, phone verification, payment references, device activity, cookies, support requests, retention and the way we respond when you ask to access or correct your personal data.

Yes. The Privacy Policy covers DANA, OVO, GoPay and QRIS references, including the selected rail, amount, time and status needed to match a receipt or investigate a wallet question.

Phone verification connects your request and account activity to the correct account. It also gives our support team a practical ownership check before discussing personal data or changing account details.

We may record device and session signals linked to sign-in, such as the access path used. These records help investigate unusual access and maintain account security without collecting your wallet PIN.

Yes. Use account help, state the detail that needs correction and provide your account identifier. We may complete an ownership check before changing the record connected to your account.

We keep payment references for the period needed for account operation, disputes and legal obligations. When that need ends, we delete or restrict the record according to applicable requirements.

Yes. Account access and eligibility depends on local law. This Privacy Policy applies where local law permits, and you should check the rules that apply in your Indonesian location.